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Controlling Excessive Waiting Times in Emergency Departments : An Extension of the ISA Algorithm
Defraeye, Mieke, (2011)
A Markov Model for Measuring Service Levels in Nonstationary G(t)/G(t)/s(t)+G(t) Queues
Creemers, Stefan, (2013)
Setting staffing levels in an emergency department : opportunities and limitations of stationary queueing models