//-->
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando, (2020)
Fostering sustainable performance in services through systems thinking
Jaaron, Ayham A. M., (2019)
Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine, (2019)
Document Engineering: Analyzing and Designing Documents for Business Informatics and Web Services
Glushko, Robert J.,
Document engineering : analyzing and designing documents for business informatics & web services
Glushko, Robert J., (2005)
Substituting information for interaction : a framework for personalization in service encounters and service systems
Glushko, Robert J., (2013)