Shaping customer satisfaction through self-awareness cues
Michel Tuan Pham, Caroline Goukens, Donald R. Lehmann, and Jennifer Ames Stuart
| Year of publication: |
2010
|
|---|---|
| Authors: | Pham, Michel T. ; Goukens, Caroline ; Lehmann, Donald R. ; Stuart, Jennifer Ames |
| Published in: |
Journal of marketing research : JMR. - Thousand Oaks, CA : SAGE Publishing, ISSN 0022-2437, ZDB-ID 218319-5. - Vol. 47.2010, 5, p. 920-932
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception | Digitale Dienste | Web-based service | Dienstleistungsqualität | Service quality |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008666367