Share of time in omnichannel retailing : definition and measurement
Year of publication: |
2025
|
---|---|
Authors: | Rahman, Syed Mahmudur ; Carlson, Jamie ; Chowdhury, Noman H. ; Gudergan, Siegfried ; Wetzels, Martin ; Grewal, Dhruv |
Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ZDB-ID 2013905-6. - Vol. 101.2025, 2, p. 279-297
|
Subject: | Customer engagement | Customer experience | Omnichannel | Scale development | Share of time | Value co-creation | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Multikanalvertrieb | Multichannel strategy | Konsumentenverhalten | Consumer behaviour | Messung | Measurement | Kundenanalyse | Customer analysis |
-
Customer experiences in omnichannel retail environments : a thematic literature review
Both, Alina, (2023)
-
Customer engagement model and consumer behaviour within omnichannel retailing
Theocharis, Dimitrios, (2022)
-
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus, (2023)
- More ...
-
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur, (2022)
-
Rahman, Syed Mahmudur, (2025)
-
Aldhamiri, Ali, (2024)
- More ...