Shared ethnicity effects on service encounters: A study across three U.S. subcultures
Year of publication: |
2013
|
---|---|
Authors: | Montoya, Detra Y. ; Briggs, Elten |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 66.2013, 3, p. 314-320
|
Publisher: |
Elsevier |
Subject: | Ethnicity | Shared ethnicity | Social identity theory | Resource exchange theory |
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