Shared ethnicity effects on service encounters: A study across three U.S. subcultures
| Year of publication: |
2013
|
|---|---|
| Authors: | Montoya, Detra Y. ; Briggs, Elten |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 66.2013, 3, p. 314-320
|