Sharing Expertise and Innovation: Communities of Practice in the Development of Small Libraries

Ways of sharing information as part of the development and implementation of new evaluation methods were studied in a project involving thirteen public libraries, one polytechnic library, and one university library. The purpose of the project was to initiate collaboration in evaluation and to develop qualitative evaluation tools that would be easy to use. Communities of practice, comprising of representatives of the different libraries, had a focal role in the development work, in which sharing of information was elemental. Qualitative tools consisted of portfolios and various forms for collecting information. In addition, informal consortium benchmarking was applied to evaluate different library tasks. Although small units have rarely been studied with regard to the sharing of knowledge or information or benchmarking, they should be. Moreover, small units may even be able to contribute to development. The study is based on information gathered from participants using interviews and questionnaires as well as project documentation, the contents of which have been analyzed qualitatively.