Sharing Knowledge : Innovations and Remaining Challenges

Intro -- CONTENTS -- Acknowledgments -- Foreword -- Abbreviations and Acronyms -- Executive Summary -- 1. Introduction -- Knowledge Initiative Launch -- Evaluation Design -- 2. A Highly Relevant Strategy -- Discerning the Bank's Knowledge Strategy -- The Strategy's Strengths -- The Strategy's Design Shortcomings -- 3. Internal Knowledge Sharing to Improve Bank Operations -- Expanding Network and Regional Knowledge Sharing among Staff -- Thematic Groups -- Advisory Services -- Expanded Use of Bank Internal and External Web Sites -- Linking to Learning and Research -- Remaining Challenges -- 4. Sharing Knowledge with Clients and Partners -- Regional Approaches to Leveraging Knowledge for Development -- Increasing the Knowledge Dimensions of Country Programs and Projects -- Effectiveness of Bank Knowledge Sharing with Clients -- Development and Integration of Global Knowledge Initiatives -- Integrating Knowledge Sharing -- 5. The Supporting Institutional Infrastructure -- Resources and Governance -- Technology -- People -- Summing up -- 6. Conclusions and Recommendations -- Endnotes -- Bibliography -- Annexes -- Annex A: Knowledge-Sharing Chronology (1996-02) -- Annex B: Inventory of Bank Knowledge-Sharing Activities -- Annex C: Lessons from the Literature on Knowledge Management -- Annex D: Evaluation Framework for Knowledge-Sharing Programs and Activities: Criteria, Inidicators and Evidence -- Annex E: Methodology Note -- Annex F: Examples of Comparator Knowledge Initiatives -- Annex G: Client Survey Report -- Annex H: Management Response to the OED Review Sharing Knowledge: Innovations and Remaining Challenges -- Annex I: Chairman's Summary: Committee on Development Effectiveness -- Boxes -- Box 3.1: A Consultative Process for Validating Content -- Box 3.2: Task Teams Welcome Direct Support of Project Implementation by Thematic Groups.