Should online retailers emphasize efficiency or experience? : first insights on the evolution and heterogeneity of website attributes
Dahlia El-Manstrly, Dennis Herhausen, Abhijit Guha, Markus Blut, Dhruv Grewal
| Year of publication: |
2024
|
|---|---|
| Authors: | El-Manstrly, Dahlia ; Herhausen, Dennis ; Guha, Abhijit ; Blut, Markus ; Grewal, Dhruv |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ZDB-ID 2013905-6. - Vol. 100.2024, 2, p. 274-292
|
| Subject: | Customer loyalty | Efficiency | Experience | Meta analysis | Online shopping | Website attributes | Online-Handel | Online retailing | Website | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Experiment | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretai.2024.03.002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015065218