Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Benjamin von Walter, Daniel Wentzel, Stefan Raff
| Year of publication: |
2023
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|---|---|
| Authors: | Walter, Benjamin von ; Wentzel, Daniel ; Raff, Stefan |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 99.2023, 2, p. 280-296
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| Subject: | Algorithmic advice | Robo-advisor | Service relationships | Professional services | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Dienstleistungsmarketing | Services marketing | Unternehmensdienstleistung | Business services | Lieferantenmanagement | Supplier relationship management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretai.2023.05.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014322000