Sick building syndrome in open‐plan offices : Workplace design elements and perceived indoor environmental quality

Purpose – The purpose of this article is to present a sick building syndrome (SBS) survey in open‐plan offices. The design factors (indoor plants, workstation partitions, and operable windows) that predict SBS were described for architects and interior designers, and the indoor environmental characteristics (thermal comfort, air quality, noise and lighting) that contribute to SBS symptoms were also investigated. Design/methodology/approach – This study used a standard Building Use Studies (BUS) questionnaire that included sick building syndrome symptoms, environmental satisfaction and perception, and background information about the respondents and their office space. The questionnaire was conducted in 30 offices of building‐related professionals in Hong Kong. There were 469 Chinese office workers that participated. Findings – Indoor plants and operable windows were related to a reduction of SBS symptoms; while workstation partitions did not affect the incidence of SBS symptoms. There were fewer sick building syndrome symptoms reported in the more satisfied respondents. Originality/value – This study highlights a perception‐based solution for facilities design and management.