Simulation-based quantification of business impacts caused by service incidents
Axel Kieninger, Florian Berghoff, Hansjörg Fromm, and Gerhard Satzger
| Year of publication: |
2013
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|---|---|
| Authors: | Kieninger, Axel ; Berghoff, Florian ; Fromm, Hansjörg ; Satzger, Gerhard |
| Published in: |
Exploring services science : 4th international conference, IESS 2013, Porto, Portugal, February 7 - 8, 2013 ; proceedings. - Heidelberg [u.a.] : Springer, ISBN 3-642-36355-5. - 2013, p. 170-185
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| Subject: | Simulation | Dienstleistungssektor | Service industry | Prozessmanagement | Business process management | Risikomanagement | Risk management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009728262