Siri, Alexa, and other digital assistants : a study of customer satisfaction with artificial intelligence applications
Thomas M. Brill, Laura Munoz and Richard J. Miller
| Year of publication: |
2019
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|---|---|
| Authors: | Brill, Thomas M. ; Munoz, Laura ; Miller, Richard J. |
| Published in: |
Journal of marketing management : JMM ; journal of the Academy of Marketing. - Abingdon [u.a.] : Routledge, Taylor & Francis Group, ISSN 1472-1376, ZDB-ID 2067949-X. - Vol. 35.2019, 15/16, p. 1401-1436
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| Subject: | artificial intelligence | Customer satisfaction | digital assistants | expectations confirmation theory | privacy concerns | Künstliche Intelligenz | Artificial intelligence | Kundenzufriedenheit | Datenschutz | Data protection | Digitalisierung | Digitization |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/0267257X.2019.1687571 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012178636