Six sigma as a business process management method in services : analysis of the key application problems
Florian Johannsen; Susanne Leist; Gregor Zellner
| Year of publication: |
2011
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|---|---|
| Authors: | Johannsen, Florian ; Leist, Susanne ; Zellner, Gregor |
| Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 9.2011, 3, p. 307-332
|
| Subject: | Prozessmanagement | Business process management | Qualitätsmanagement | Quality management | Betriebliche Kennzahl | Financial ratio | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009273453