Six sigma for powerful improvement : a green belt dmaic training system with Software tools and a 25-lesson course

part Section I - Define Phase -- chapter 1 Dene Phase Overview -- chapter 2 - Identify Preliminary Requirements: Step 1 -- chapter 3 - Tool Training: Voice of the Customer -- chapter 4 - Develop Team Charter: Step 2 -- chapter 5 Dene a High-Level Process Map: Step 3 -- part Section II - Measure Phase -- chapter 6 - Measure Phase Overview -- chapter 7 - Select Critical-to-Quality Characteristics: Step 4 -- chapter 8 - Tool Training: Excel Quality Function Deployment Workbook -- chapter 9 Dene Performance Standards: Step 5 -- chapter 10 - Tool Training: 7 Process Improvement Tools -- chapter 11 - Establish Data Collection Plan and Measurement System Analysis: Step 6 -- part Section III - Analyze Phase -- chapter 12 - Analyze Phase Overview -- chapter 13 - Establish Process Capability: Step 7 -- chapter 14 Dene Performance Objectives: Step 8 -- chapter 15 - Identify Sources of Variation and Waste (Problems): Step 9 -- chapter 16 - Tool Training: Change Acceptance Management -- chapter 17 - Tool Training: Project Solution Recommendation Package Tool -- part Section IV - Improve Phase -- chapter 18 - Improve Phase Overview -- chapter 19 - Experimenting and Piloting: Step 10 (Screen Potential Causes) and Step 11 (Discover Variable Relationships) -- chapter 20 Conrming Solutions, Setting Tolerances, and Documenting: Step 12 -- part Section V - Control Phase -- chapter 21 - Control Phase Overview -- chapter 22 Validate Measurement System and Conrm Solution to Management: Step 13 -- chapter 23 - Build Process Control Plan: Step 14 -- chapter 24 - Transfer Solution to Process Owner and Close Project: Step 15.