Six sigma in service organisations: Benefits, challenges and difficulties, common myths, empirical observations and success factors
| Year of publication: |
2007
|
|---|---|
| Authors: | Antony, Jiju ; Antony, Frenie Jiju ; Kumar, Maneesh ; Cho, Byung Rae |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 24.2007, 3, p. 294-311
|