Six sigma in transactional and service environments
Hasan Akpolat
| Year of publication: |
2004
|
|---|---|
| Authors: | Akpolat, Hasan |
| Publisher: |
Aldershot [u.a.] : Gower |
| Subject: | Customer relations | Case studies | Six sigma (Quality control standard) | Service industries | Management |
| Extent: | XIII, 163 S. : Ill., graph. Darst. 25cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes index |
| ISBN: | 0-566-08577-1 |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10004797907