//-->
Six Myths About Informal Networks -- And How To Overcome Them - Informal groups of employees do much of the important work in organizations today. To help those networks reach their full potential, executives must come to grips with how they really function.
Cross, Rob, (2002)
The hidden power of social networks : understanding how work really gets done in organizations
Cross, Rob, (2004)
A relational view of learning: how who you know affects what you know