//-->
Six Myths About Informal Networks -- And How To Overcome Them - Informal groups of employees do much of the important work in organizations today. To help those networks reach their full potential, executives must come to grips with how they really function.
Cross, Rob, (2002)
Strategy & Organization - Making Invisible Work Visible: - Using Social Network Analysis to Support Strategic Collaboration
Charged up: Creating energy in organizations
Cross, Rob, (2004)