SMACing the bank : how to use social media, mobility, analytics and cloud technologies to transform the business processes of banks and the banking experience
by Balaji Raghunathan and Rajashekara V. Maiya
Introduction -- Digital transformation of banking: a 30,000 ft. view -- SMAC primer -- Digital innovations for employees -- New partnership models: digital platforms and APIs -- Digital innovations for the consumer -- Digital transformation and impact of SMAC technologies on culture, thinking, IT practices, organizational structures, and governance -- 2020 banking trends