Smart sensing technology and self-adjustment in service systems through value co-creation routine dynamics
Year of publication: |
2023
|
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Authors: | Mele, Cristina ; Touminen, Tiina ; Edvardsson, Bo ; Reynoso, Javier |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 159.2023, p. 1-11
|
Subject: | Service system | Routine dynamics | Smart sensing technology | Self-adjustment | Value co-creation | Viability | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Dienstleistung | Services | Innovationsmanagement | Innovation management | Innovation |
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