Smart speakers and customer experience in service contexts
Daniel Ruiz-Equihua, Jaime Romero, Luis V. Casaló, Sandra María Correia Loureiro
| Year of publication: |
2023
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|---|---|
| Authors: | Ruiz-Equihua, Daniel ; Romero, Jaime ; Casaló, Luis V. ; Loureiro, Sandra Maria Correia |
| Published in: |
Psychology & marketing. - New York, NY : Wiley Interscience, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 40.2023, 11, p. 2326-2340
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| Subject: | artificial intelligence | automated social presence | customer experience | customer responses | mixed method approach | psychological ownership | smart speakers | Künstliche Intelligenz | Artificial intelligence | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/mar.21907 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014432404