Social cognition of humanoid robots on customer tolerance of service failure
Ying Chang, Chubing Zhang and Tiange Li and Yina Li
| Year of publication: |
2024
|
|---|---|
| Authors: | Chang, Ying ; Zhang, Chubing ; Li, Tiange ; Li, Yina |
| Subject: | Expectancy violations theory | Relationship norms | Social cognition | Tolerance | Kognition | Cognition | Dienstleistungsqualität | Service quality | Soziales Verhalten | Social behaviour | Beziehungsmarketing | Relationship marketing | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Soziale Norm | Social norm | Beschwerdemanagement | Complaint management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-02-2023-0250 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015135933