Social media metrics : a framework and guidelines for managing social media
Year of publication: |
2013
|
---|---|
Authors: | Peters, Kay ; Chen, Yubo ; Kaplan, Andreas ; Ognibeni, Björn ; Pauwels, Koen |
Published in: |
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation. - Thousand Oaks, CA : SAGE Publishing, ISSN 1094-9968, ZDB-ID 1424950-9. - Vol. 27.2013, 4, p. 281-298
|
Subject: | Social media | Key performance indicators | Dashboard | Return on investment | Learning theory | Interactionist social theory | Network theory | Attribution theory | M-O-A paradigm | Social Web | Social web | Performance-Messung | Performance measurement | Soziales Netzwerk | Social network |
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