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Social media metrics : how to measure and optimize your marketing investment
Sterne, Jim, (2010)
Social media analytics : effective tools for building, intrepreting, and using metrics
Sponder, Marshall, (2012)
Social Media Marketing : Analyse; Strategie; Konzeption; Umsetzung ; [Marketing-Boosting mit Erfolgskontrolle]
Lembke, Gerald, (2011)
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
Sterne, Jim, (1996)
World Wide Web marketing : integrating the Web into your marketing strategy
Sterne, Jim, (2001)
Social-Media-Monitoring : Analyse und Optimierung Ihres Social-Media-Marketings auf Facebook, Twitter, YouTube und Co.
Sterne, Jim, (2011)