Social networks and power in organizations : A research on the roles and positions of the junior level secretaries in an organizational network

Purpose – Social network theory can help management scholars to understand how the pattern of social ties between employees can lead to unpredictable consequences. Sometimes people occupying lower positions in organizations, like junior‐level secretaries, can be quite powerful and effective. Such consequences appear to be related to their status in the social networks they operate. The aim of this paper is to determine the level of the relationship between the network status and power of junior‐level office secretaries. Design/methodology/approach – Two different methodological approaches were used to test the basic claims of this study. First, social network analysis was applied to network data gathered from 80 employees working in six academic departments and four administrative units, and then qualitative research techniques were used to explain the findings of the study. Interviews were carried out with 35 academicians. Findings – The findings suggest that the secretaries have strong positions in terms of brokerage and network centrality. The results of interviews indicate that they use their social connections between academic and administrative departments to create various kinds of dependencies. Practical implications – This research shows that secretaries may have high power potential in organizations, and those who are aware of their strong positions in a social network can use this for their self‐interests. Originality/value – Social network theory and methodology have never been used to determine and explain the critical role of secretaries in organizations in the management literature. This study may give management scholars further ideas to explain how some organizational positions can provide advantage to the focal actors to construct social ties in organizations.