Social presence and service satisfaction : the moderating role of cultural value-orientation
Yi He, Qimei Chen and Dana L. Alden
| Year of publication: |
2012
|
|---|---|
| Authors: | He, Yi ; Chen, Qimei ; Alden, Dana L. |
| Published in: |
Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 2194377-1. - Vol. 11.2012, 2, p. 170-176
|
| Subject: | Soziale Werte | Social values | Nationalkultur | National culture | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | China | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009548799