Social responsibility influence on customer trust in hotels : mediating effects of reputation and word-of-mouth
Mohammad Reza Jalilvand, Leila Nasrolahi Vosta, Hamze Kazemi Mahyari and Javad Khazaei Pool
| Year of publication: |
2017
|
|---|---|
| Authors: | Reza Jalilvand, Mohammad Reza ; Vosta, Leila Nasrolahi ; Mahyari, Hamze Kazemi ; Pool, Javad Khazaei |
| Published in: |
Tourism review : the official journal of the AIEST. - Bingley : Emerald, ISSN 1660-5373, ZDB-ID 2440017-8. - Vol. 72.2017, 1, p. 1-14
|
| Subject: | Word-of-mouth | Corporate reputation | Hotel industry | Corporate social responsibility | Customer trust | Corporate Social Responsibility | Hotellerie | Firmenimage | Virales Marketing | Viral marketing | Reputation | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TR-09-2016-0037 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011667358