Sociotechnical Study of e-Business: Grappling with an Octopus
This paper reports on a study that investigated the status and anticipated development of e-Business activity. A prime aim of the study was to increase understanding of the human and organizational issues that arise with e-Business, and the extent to which these are currently addressed. An expert panel method was used, which involved interviewing 70 leading practitioners of, and experts in, e-Business in the UK. The findings identify the distinguishing novel features of e-Business, highlight the key issues it raises, and provide evidence of current uptake and impacts. The findings include ideas on good practice. The study emphasizes the importance of taking a holistic, sociotechnical view of the complex set of interrelated changes involved in e-Business.
Year of publication: |
2005
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Authors: | Clegg, Chris W. ; Chu, Catherine ; Smithson, Steve ; Henney, Alan ; Willis, Dianne ; Jagodzinski, Peter ; Hopkins, Brian ; Icasati-Johanson, Belen ; Fleck, Steven ; Nicholls, John ; Bennett, Stuart ; Land, Frank ; Peltu, Malcolm ; Patterson, Malcolm |
Published in: |
Journal of Electronic Commerce in Organizations (JECO). - IGI Global, ISSN 1539-2937. - Vol. 3.2005, 1, p. 53-71
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Publisher: |
IGI Global |
Saved in:
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