Software Agents as a Versatile Simulation Tool to Model Complex Systems

In the paper we will describe how the software agent paradigm can be a powerful and versatile simulation tool to model and study complex systems. Software agents allow to approximate the behaviour of complex systems under several scenario conditions. In some cases, software agents can also be used to approximate solutions to difficult problems occurring in complex systems. To support our position, we will introduce two different domains: Consumer decisions in fast moving consumers goods and mobile telecom network management applications. Finally we will show how a software agent modeling approach could be used to study their behaviour in various scenarios