Software and organisations : the biography of the enterprise-wide system or how SAP conquered the world
Neil Pollock and Robin Williams
chapter Introduction: The reshaping of the modern enterprise solution -- chapter 1 The dynamics of software packages -- chapter 2 Critique of existing knowledge -- chapter 3 The Biography of Artefacts Framework -- chapter 4 Fitting standard software to non-standard organisations -- chapter 5 Generification work in the production of global solutions -- chapter 6 Technology choice and its performance: Towards a Sociology of Software Package Procurement -- chapter 7 Industry analysts and the labour of comparison -- chapter 8 Passing the user: Searching for expertise in globalised technical support -- chapter 9 Discussion and conclusions.