SPC Simplified for Services : Practical tools for continuous quality improvement

by Davida M. Amsden, Howard E. Butler, Robert T. Amsden

Module 1 Basic Principles -- Module 2 Basic Problem-Solving Tools -- Module 3 Quality Improvement Tools -- Module 4 Frequency Histograms and Checksheets -- Module 5 Variables Control Charts -- Module 6 Attributes Control Charts -- Module 7 Sampling Plans -- Module 8 Systems Capability -- Module 9 Putting It All Together -- Solutions to Practice Problems -- Glossary of Terms -- Recommended Readings and Resources -- Appendix: Factors and Formulas.

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Year of publication:	1991
Authors:	Amsden, Davida M. ; Butler, Howard E. ; Amsden, Robert T.
Publisher:	Dordrecht : Springer Science

Extent:	Online-Ressource (xviii, 299 p) ill
Type of publication:	Book / Working Paper
Language:	English
Notes:	Module 1 Basic PrinciplesModule 2 Basic Problem-Solving Tools -- Module 3 Quality Improvement Tools -- Module 4 Frequency Histograms and Checksheets -- Module 5 Variables Control Charts -- Module 6 Attributes Control Charts -- Module 7 Sampling Plans -- Module 8 Systems Capability -- Module 9 Putting It All Together -- Solutions to Practice Problems -- Glossary of Terms -- Recommended Readings and Resources -- Appendix: Factors and Formulas.
ISBN:	978-94-011-3070-7 ; 978-0-412-44740-2
Other identifiers:	10.1007/978-94-011-3070-7 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013522008