Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Cultivating a quality mind-set
| Year of publication: |
1999
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|---|---|
| Authors: | Mak, W.M. |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 10.1999, 4-5, p. S622
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