Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach
| Year of publication: |
1999
|
|---|---|
| Authors: | Donnelly, Mike ; Shiu, Edward |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 10.1999, 4-5, p. S498
|