SPECIAL ISSUE ON "SERVING CUSTOMERS AND CONSUMERS EFFECTIVELY IN THE TWENTY-FIRST CENTURY: EMERGING ISSUES AND SOLUTIONS" - Agency and Trust Mechanisms in Consumer Satisfaction and Loyalty Judgments
| Year of publication: |
2000
|
|---|---|
| Authors: | Singh, Jagdip ; Sirdeshmukh, Deepak |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 28.2000, 1, p. 150-167
|