Specifying business services : learning from software engineering
Joaquin Peña-Siles; Maria del Mar González-Zamora and José A. D. Machuca
| Year of publication: |
2011
|
|---|---|
| Authors: | Peña-Siles, Joaquin ; González-Zamora, Maria del Mar ; Domínguez Machuca, José A. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 23.2012, 1, p. 97-119
|
| Subject: | Unternehmensdienstleistung | Business services | Softwareentwicklung | Software development | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Geschäftsmodell | Business model |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009534366