Spectator emotions : effects on quality, satisfaction, value, and future intentions
Year of publication: |
2015
|
---|---|
Authors: | Calabuig Moreno, Ferran ; Prado-Gascó, Vicente ; Crespo Hervás, Josep ; Núñez-Pomar, Juan ; Sanz, Vicente Añó |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 68.2015, 7, p. 1445-1449
|
Subject: | Spectators | Emotions | Consumer satisfaction | Perceived value | Future intentions | Sport management | Emotion | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Sportmanagement | Arbeitszufriedenheit | Job satisfaction | Sportmarketing | Sports marketing |
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