Staff rostering in call centers providing employee transportation
E. Lerzan Örmeci; F. Sibel Salman; Eda Yücel
| Year of publication: |
2014
|
|---|---|
| Authors: | Örmeci, E. Lerzan ; Salman, F. Sibel ; Yücel, Eda |
| Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 43.2014, p. 41-53
|
| Subject: | Call center operations | Workforce scheduling | Rostering | Pick-and-drop services | Agent satisfaction | Mixed integer programming | Callcenter | Call centre | Personaleinsatzplanung | Crew scheduling | Warteschlangentheorie | Queueing theory | Scheduling-Verfahren | Scheduling problem | Ganzzahlige Optimierung | Integer programming | Arbeitszufriedenheit | Job satisfaction | Arbeitskräfte | Workforce |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010238217