Staffing a call center with uncertain non-stationary arrival rate and flexibility
Shuangqing Liao; Ger Koole; Christian Van Delft; Oualid Jouini
| Year of publication: |
2012
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|---|---|
| Authors: | Liao, Shuangqing ; Koole, Ger M. ; Van Delft, Christian ; Jouini, Oualid |
| Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 2073885-7. - Vol. 34.2012, 3, p. 691-721
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| Subject: | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Personaleinsatzplanung | Crew scheduling |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009559848