Staffing a call center with uncertain non-stationary arrival rate and flexibility
| Year of publication: |
2012
|
|---|---|
| Authors: | Liao, Shuangqing ; Koole, Ger ; Delft, Christian ; Jouini, Oualid |
| Published in: |
OR spectrum : quantitative approaches in management. - Berlin : Springer, ISSN 0171-6468, ZDB-ID 20738857. - Vol. 34.2012, 3, p. 691-722
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