Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements
| Year of publication: |
2009
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|---|---|
| Authors: | Baron, Opher ; Milner, Joseph |
| Published in: |
Operations research : the journal of the Operations Research Society of America. - Linthicum, Md : INFORMS, ISSN 0030-364X, ZDB-ID 1233890. - Vol. 57.2009, 3, p. 685-700
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