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Standardisation and particularisation in services: evidence from Germany
Tether, Bruce S., (2001)
Analysis of CIS-2 data on innovation in the service sector : an EIMS study funded by the European Commission within the Innovation Programme ; a report for the European Commission (CIS contract 98/184)
Tether, Bruce S., (2000)
Effects of innovation in standardised, customised and bespoke services : evidence from Germany
Hipp, Christiane, (2003)