Standards and classical techniques in data analysis of customer satisfaction surveys
Silvia Salini and Ron S. Kenett
| Year of publication: |
2012
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|---|---|
| Authors: | Salini, Silvia ; Kenett, Ron |
| Published in: |
Modern analysis of customer surveys : with applications using R. - Chichester : Wiley, ISBN 0-470-97128-2. - 2012, p. 3-18
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| Subject: | Befragung | Interview | Messung | Measurement | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009501808