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Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan, (2007)
Analysis of two-level support systems with time-dependent overflow: a banking application
Barth, Wolfgang, (2008)
Determinanten der Wartezeit auf einen Behandlungstermin in deutschen Krankenhäusern: Ergebnisse einer Auswertung neuer Daten
Kuchinke, Björn A., (2008)
Advancing the frontiers of simulation : a Festschrift in honor of George Samual Fishman
Alexopoulos, Christos, (2009)
A conversation with George Fishman
Fishman, George S., (2009)
Spectral methods in econometrics
Fishman, George S., (1969)