Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective
| Year of publication: |
2005
|
|---|---|
| Authors: | Brown, Lawrence ; Gans, Noah ; Mandelbaum, Avishai ; Sakov, Anat ; Shen, Haipeng ; Zeltyn, Sergey ; Zhao, Linda |
| Published in: |
Journal of the American Statistical Association. - American Statistical Association. - Vol. 100.2005, March, p. 36-50
|
| Publisher: |
American Statistical Association |
| Extent: | application/pdf |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10005238788