Statistical Process Control for Managers, Second Edition

Cover -- Contents -- List of Figures -- List of Tables -- Abbreviations and Acronyms -- Testimonials -- Preface -- Acknowledgments -- Chapter 1: The Value SPC Can Add to Quality, Operations, Supply Chain Management, and Continuous Improvement Programs -- Chapter 2: Variation and What It Means to be in Control and Capable -- Chapter 3: Introduction to Control Charts -- Chapter 4: Basic Control Charts for Variables -- Chapter 5: Advanced Control Charts for Variables -- Chapter 6: Control Charts for Attributes -- Chapter 7: Process Capability -- Chapter 8: SPC in Service Industries -- Appendix A: Bare Bones Introduction to Basic Statistical Concepts -- Appendix B: SPC Software Used to Illustrate this Book -- References -- Index -- Adpage -- Backcover