Statistical techniques for continuous improvement : a citizen's satisfaction survey
Lucio Cappelli; Roberta Guglielmetti and Giovanni Mattia, Roberto Merli and Maria Francesca Renzi
| Year of publication: |
2010
|
|---|---|
| Authors: | Cappelli, Lucio ; Guglielmetti, Roberta ; Mattia, Giovanni ; Merli, Roberto ; Renzi, Maria Francesca |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 22.2010, 3, p. 267-284
|
| Subject: | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Multivariate Analyse | Multivariate analysis | Italien | Italy |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003978216