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Server Staffing to Meet Time-Varying Demand
Jennings, Otis B., (1996)
Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments
Whitt, Ward, (2004)
Engineering Solution of a Basic Call-Center Model
Whitt, Ward, (2005)
Fluid models for many-server Markovian queues in a changing environment
Zhang, Bo, (2012)
Staffing call centers with impatient customers : refinements to many-server asymptotics
Sample-path large deviations for unbounded additive functionals of the reflected random walk
Bazhba, Mihail, (2025)