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Server Staffing to Meet Time-Varying Demand
Jennings, Otis B., (1996)
Delay moment bounds for multiserver queues with infinite variance service times
Vesilo, Rein, (2013)
Engineering Solution of a Basic Call-Center Model
Whitt, Ward, (2005)
Staffing call centers with impatient customers : refinements to many-server asymptotics
Zhang, Bo, (2012)
Fluid models for many-server Markovian queues in a changing environment
Efficient rare-event simulation for multiple jump events in regularly varying random walks and compound poisson processes
Chen, Bohan, (2019)