Stemming the tide of increasing retail returns : implications of targeted returns policies
Robert E. Overstreet, Tyler R. Morgan, Russell N. Laczniak, Patricia J. Daugherty
| Year of publication: |
2022
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|---|---|
| Authors: | Overstreet, Robert E. ; Morgan, Tyler R. ; Laczniak, Russell N. ; Daugherty, Patricia J. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 151.2022, p. 551-562
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| Subject: | Behavioral supply chain management | Customer relationship management | Procedural justice | Returns management | Lieferkette | Supply chain | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Gerechtigkeit | Justice | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2022.07.011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013459907