StepStone ET strides towards greater emotional intelligence : Program benefits individuals and organization as a whole

Purpose – This paper aims to detail why emotional intelligence is important for all organizations. Design/methodology/approach – The paper describes how talent‐management company StepStone ExecuTrack improved the emotional intelligence of two key employees – the client‐services director and the implementation consultant – and the rewards this brought both for the individuals concerned and for the company as a whole. Findings – The paper reveals that the implementation of individual development plans for these two employees led to a number of identified competence gaps being closed, and clear improvements in the area of emotional intelligence. Practical implications – The paper shows that the training not only improved the performance of the two individuals, but also that of the company as a whole. Originality/value – The paper reveals that, following significant benefits in terms of organic growth, improved customer satisfaction and consistent customer retention rates, the program is to be rolled out to the wider organization.